Digital Marketing Account Manager (Full-Time)

We are seeking an enthusiastic and experienced Account Manager to join our dynamic team at a full-service digital marketing agency based in Florida. As an integral part of our agency, you will play a pivotal role in managing client relationships and driving their business growth.

• Successfully manage client relationships, serving as their main point of contact, leading cadence calls, scheduling projects, and ensuring client satisfaction with their business growth.
• Respond promptly to client questions and requests while ensuring that each account operates within scope and budget.
• Proactively monitor customer status, analyze performance, and collaborate with the team to achieve goals and key performance indicators (KPIs), escalating when necessary.
• Educate clients, fostering a basic understanding of our services, reports, and digital marketing in general./li>
• Engage with local businesses and community partners to identify collaboration opportunities
• Provide regular campaign updates and ensure that our clients are thrilled with their business growth.
• Take a proactive approach and exercise independent judgment to exceed expectations.
• Maintain a minimum retention rate of 95% and achieve NPS scores of 8 or higher.

• Minimum of 2 years of experience in sales, account management, or customer service, with at least 1 year in thought leadership, client-facing, and issue management roles.
• Minimum of 1 year of experience in a digital marketing role; agency experience is essential.
• Bachelor's Degree or equivalent experience.
• Thorough understanding of SEO and/or Paid Media (PPC and paid social).
• A trustworthy individual who can handle responsibilities with limited supervision
• Solid understanding of digital marketing and web technologies, with hands-on experience being a plus.
• Ability to take initiative and work independently in a fast-paced environment.
• Strong organizational skills, including attention to detail and the ability to multitask effectively.
• Experience juggling multiple projects simultaneously
• Team Player with excellent communication skills
• Capable of clearly communicating with individuals at all levels, from assistants to CEOs.
• Must thrive in a remote work environment.

Proof of eligibility to work in the US without sponsorship, and physically located within the US.

• NOTE: Submission of a cover letter is required. We genuinely value and read each one. Show us what you've got!
If you share our commitment to innovation, white-glove service, and a results-driven approach, seize this opportunity and apply today by submitting your resume and cover letter. We can't wait to hear from you!

The salary range is $45,000 - $65,000 with fringe benefits and high-growth potential in the company. Compensation is competitive and based on prior experience. Please email careers@opsonpay.us if you have any questions.

• Flexible Working Location.
• Flexible Working Hours.
• Medical, dental and vision care.
• Paid time off (in accordance with applicable laws and regulation).
• On-the-job training opportunities.